Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

In this episode of CX Decoded, host Dom Nicastro, editor-in-chief of CMSWire, dives into the future of AI in customer service with insights from three leading experts in the field. This episode brings ...

As somebody whose profession revolves around scientifically studying how and why people are persuaded, I'm often asked if there are any persuasion tactics that are guaranteed to get people to say "yes ...

AI and automation are transforming contact center solutions, making customer service one of the most common ways that people will interact with AI in their daily lives. The advantages of well-executed ...

AI swarm agents are transforming small business operations. Learn how coordinated AI teams can automate entire workflows ...

AI agents are moving rapidly from experimentation to everyday business use, but choosing the right platform can feel ...

Artificial intelligence (AI) is no longer just an add-on in customer service — it’s a core technology, enhancing speed, accuracy and scalability. But while AI excels at automation and data-driven ...

Salesforce has had over one million AI agent-customer conversations. The company launched AI agents on its Salesforce Help site in October 2024, a full-screen experience that makes getting support ...