Small businesses must work to develop their products and services as a key elements of their growth and success. Equally important, your sales staff is the vehicle that moves products and services ...

A business or organization can more effectively facilitate training of new employees with the use of well-written standard operations procedures (SOP). Beyond training, an SOP manual gives existing ...

I recently read our company’s employee manual -- and I was surprised at how good it is. Our manual is different than most in that it sprang up from within the company, rather than being handed down ...

I’m impatient with people who don’t quickly get to the point. The same goes for those who complain or blame others without offering solutions themselves. Oh, and how about when someone chews or eats ...