Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them. When a dispute arises, often the best course of action is assertive communication that ...

Students believe the International Holocaust Remembrance Alliance's definition of antisemitism targets Palestinian activists and does not adequately define the term. Credit: Ezra Troy The ...

In the workplace, problems and conflicts will arise. Some problems may be minor and pass by without much issue. However, when problems fester or escalate, it can lead to a full-scale workplace ...

It’s a given that customer satisfaction is crucial to customer loyalty, positive word of mouth, and return on investment. First Call Resolution (FCR) has been and remains the #1 driver of customer ...