Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. Customer care agent training is especially critical these ...

Editor’s note: This article is part of a special supplement, “Disaster & Terrorism Preparedness: Planning, Preparedness, Mitigation, Response and Recovery,” published in our sister publication JEMS.

Until processors began running in the hundreds of MHz and up, little attention was paid to EMI in most circuit designs. As clock speeds have increased to beyond 1 GHz, the fast edge rates on signals, ...

Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. As someone who has spent decades in the contact center ...

Editor’s Note: As the number of structure fires decreases, fire departments increasingly struggle with how to prepare company officers and battalion chiefs–many of whom have seen very few working ...

Family caregivers are a critical extension of the healthcare team, yet little attention is paid to providing support, information, and training to caregivers in clinical practice. This randomized ...

Rob Ackley could tell which way the wind was blowing. He still remembers when he first noticed computer-aided design (CAD) worming its way into the vehicle development process 30 years ago. Almost ...

Suppose you observe a sequence of people entering a store and you record the color of shirt worn by each person. You see this sequence of 24 shirts: 0, 0, 3, 3, 2, 1 ...

New research by MIT Sloan School of Management finds that global leaders who participate in facilitated engagements using an ...