Editor’s note: This article is part of a special supplement, “Disaster & Terrorism Preparedness: Planning, Preparedness, Mitigation, Response and Recovery,” published in our sister publication JEMS.

Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. Customer care agent training is especially critical these ...

Until processors began running in the hundreds of MHz and up, little attention was paid to EMI in most circuit designs. As clock speeds have increased to beyond 1 GHz, the fast edge rates on signals, ...

Editor’s Note: As the number of structure fires decreases, fire departments increasingly struggle with how to prepare company officers and battalion chiefs–many of whom have seen very few working ...

Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. As someone who has spent decades in the contact center ...

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The high-tech, lifelike mannequin would be downright creepy if it wasn't such a good teaching tool. The device, designed to ...

Rob Ackley could tell which way the wind was blowing. He still remembers when he first noticed computer-aided design (CAD) worming its way into the vehicle development process 30 years ago. Almost ...

Family caregivers are a critical extension of the healthcare team, yet little attention is paid to providing support, information, and training to caregivers in clinical practice. This randomized ...