TROY, Mich.--(BUSINESS WIRE)--Overall wireless customer care satisfaction has decreased for the first time in two years, according to the J.D. Power 2025 U.S. Wireless Customer Care Study SM —Volume 1 ...

COSTA MESA, Calif.: 18 Jan. 2018 — Could social media be realizing its true calling as the ultimate customer service channel? According to the J.D. Power 2018 U.S. Wireless Customer Care Full-Service ...

TROY, Mich.--(BUSINESS WIRE)--Satisfaction with wireless providers is rebounding from 2021, showing the flexibility of providers to adapt to changing customer expectations, according to the J.D. Power ...

CNET's tech advice columnist Marguerite Reardon tries to help a confused AT&T wireless customer figure out the best service plan for him and his wife. Marguerite Reardon started as a CNET News ...

Troy, Mich.: 6 Feb. 2020 — The best wireless customer care experiences are increasingly becoming those that involve only one human being, according to the J.D. Power 2020 U.S. Wireless Customer Care ...

People Like Wireless Service Best When It Doesn't Involve the Big 3 Carriers In J.D. Power's latest wireless customer satisfaction survey, Consumer Cellular remains the most-liked wireless service.

Verizon Communications Inc. reported robust financial results for the second quarter of 2025, achieving an industry-leading wireless service revenue of $20.9 billion and expanding its customer base ...

J.D. Power and Associates said Thursday that wireless customer service has improved overall as hold times and problem resolution has improved from six months ago. Verizon, T-Mobile and Alltel, which ...

Months of building and preparation and weeks of staff training will culminate Monday as the new Verizon Wireless customer service center takes its first customer call. Staff have been looking forward ...