Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

I love Express Script, they are great! I get my meds cheap and the pharmacist are all helpful. I cannot say that for all customer service people but they do a great job as well. Just like every ...

When service becomes automated, empathy becomes the differentiator. Customers will stay loyal to companies that show up with ...

From airport funding to building more reservoirs, St. George Mayor-elect Jimmie Hughes outlines his goals and expectations ...

Paul Brown explains how storytelling helps F&I managers improve engagement, product acceptance, and profitability by ...

Every entrepreneur knows the feeling: a CRM full of promising leads, a growing contact list and ambitious revenue goals. Yet somehow, those connections never quite convert at the rate you’d hoped. The ...

Did you know there's an alternative to the traditional smartphone where kids are not just the focus. They help the company ...

Visakhapatnam Airport recorded remarkable achievements in multiple segmentsA major infrastructure transformation was achieved ...

A handbook found during a police raid on a compound used by a cyberfraud gang in the Philippines offers detailed instructions ...

The 50th annual Banished Words List curated by Lake Superior State University in Michigan wants '6-7' to be gone from ...

When you look closely at these 40 “at-risk” jobs, what stands out is not how replaceable they are, but how deeply human they ...