Journey maps aren’t the goal. They’re tools for sense-making, alignment and action—not polished deliverables meant to impress stakeholders. Real impact comes from operational alignment. Journey work ...

Romania’s leading bank launches a single customer engagement platform for 4,000 users, consolidating multiple systems ...

The awards honor practitioners and vendors who exemplify excellence in customer experience strategy and execution. SAN FRANCISCO — CMSWire, the world’s foremost publication covering digital customer ...

Mark DeRosa and Skip Schumaker played enough baseball for enough teams for their paths to cross as teammates. That happened in 2009 when both played for the St. Louis Cardinals. Both are now in their ...

Corvette Racing will have a brand new program manager ahead of the 2026 racing season as Andrea Hidalgo steps up to the challenge. She replaces Jessica Dane, who recently left General Motors after ...

TOPEKA, Kan. (WIBW) - Mirror Inc. was told back in November that the Work for Success program would lose a majority of its funding come July 2026. “Many, many sleepless nights with no real solutions,” ...

AT GREENFIELD CITY HALL WITH MORE. JAZMON? # DAN/ERIN - PROGRAM LEADERS SAY THIS GRANT IS ABOUT STEPPING IN EARLIER - AND KEEPING KIDS ON THE RIGHT TRACK. FOR THE PAST TEN YEARS, SUN STREET CENTERS ...

More than 70% of projects are unsuccessful. If you’ve ever seen bad planning send a team flying off the rails, that might not come as a shock. But this might surprise you: the issue often comes down ...

TOPEKA, Kan. (WIBW) - A local non-profit that helps people in recovery and after time behind bars is reeling from the news that a large chunk of its funding will not be renewed. Mirror Inc.’s Work for ...

You’ve launched the AI pilots. You’ve rolled out copilots and chatbots. You’ve invested in licenses, training, and dashboards. And yet, the results aren’t showing up the way you expected. That’s the ...

Starting college can be a daunting transition for many students, with some moving cities or states and integrating into a new world of learning. That’s why most colleges invest significant time and ...

Hudson Valley Community College is expanding a critical program. The expansion of the Advancing Success in Associates Pathways program, also known as ASAP, means the 272 students at HVCC will receive ...